What is WordPress.com?
WordPress is web publishing software you can use to create a beautiful website or blog. WordPress is more than a publishing platform. It’s a powerful and empowering technology built by a global community of passionate contributors, united by the spirit of freedom to create and share without barriers.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
96 Plan to Renew
1
Since last award
89 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love WordPress.com?
Pros
- Fair
- Reliable
- Respectful
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Web Publishing Capabilities
Content Repository
E-Commerce Integration
Standard Templates
Management Interface
Social Media Integration
Digital Asset Management
Analytics and Reporting
Translation Facilitation
Content Security
Multi Channel Support
Vendor Capability Ratings
Business Value Created
Quality of Features
Ease of Customization
Ease of Implementation
Ease of IT Administration
Ease of Data Integration
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Breadth of Features
Availability and Quality of Training
Vendor Support
Also Featured in...
WordPress.com Reviews
Chad R.
- Role: Information Technology
- Industry: Other
- Involvement: IT Leader or Manager
Submitted Dec 2024
Plug, Play, Publish: WordPress in Action.
Likeliness to Recommend
What differentiates WordPress.com from other similar products?
WordPress.com has become a reliable tool in our IT department, serving as the backbone for hosting our agency’s blogs, campaign microsites, and client portals. Its ease of use and adaptability make it a standout platform for managing web content without requiring extensive technical expertise, which is a major win when supporting creative teams that often need quick turnarounds.
What is your favorite aspect of this product?
One of the features that shines brightest is the plugin ecosystem, even on WordPress.com’s managed hosting. Whether it’s SEO optimization, advanced analytics, or contact forms, there’s a plugin for nearly every marketing need. The block editor is another gem—it’s intuitive and allows for creative layouts without writing code. For our agency, this means creatives can experiment with designs while IT ensures functionality and performance.
What do you dislike most about this product?
Customization beyond the themes and plugins provided can be restrictive compared to WordPress.org. There are times when we’ve had to adjust expectations because a specific client request wasn’t possible without moving to self-hosted WordPress.
What recommendations would you give to someone considering this product?
WordPress.com has drastically reduced the time it takes to create and launch digital assets. It also keeps everything centralized, making backups and updates a breeze for our IT team. Clients love the polished look of the sites we deliver, and the marketing team appreciates how user-friendly it is for ongoing content updates.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Gemma J.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Dec 2024
Flexibility Overload
Likeliness to Recommend
What differentiates WordPress.com from other similar products?
You can go as basic or advanced as you want, with thousands of themes and plugins to customize your site—something proprietary platforms like Squarespace or Wix can’t match.
What is your favorite aspect of this product?
I’ve used plugins to set up advanced SEO tracking, add booking systems, and even integrate eCommerce—all without writing a single line of code.
What do you dislike most about this product?
I’ve had moments where updating one plugin breaks the whole site, leaving me scrambling for a backup.
What recommendations would you give to someone considering this product?
invest in a good hosting provider and set up regular backups because things can go wrong quickly if you’re not prepared.
Pros
- Saves Time
- Client Friendly Policies
- Fair
- Friendly Negotiation
Please tell us why you think this review should be flagged.
Samuel A.
- Role: Sales Marketing
- Industry: Agriculture
- Involvement: End User of Application
Submitted Nov 2024
Easy customization and best option for coding user
Likeliness to Recommend
What differentiates WordPress.com from other similar products?
Wordpress offers a robust and flexible platform that can incorporate coding into your design apart from the usually drag and drop feature offered through plugins like Element or, wordpress website also have a better SEO authority on the internet.
What is your favorite aspect of this product?
Unlimited number of alternative plugins to select from, this enhances so many feature options and the setup of SEO features on the platform is superb
What do you dislike most about this product?
Since most of it's feature is dependent on plugins, using wordpress has a long learning curve with each plugins you add, you will need to learn how to use it independently. This numerous plugins also reduce the load speed of your website. I also get a mail of wordpress update every week and I wonder why.
What recommendations would you give to someone considering this product?
I highly recommend wordpress, it's a good option for a large website with their robust content management portal, it is easy to integrate with other tools and socials and it's a good option for customization especially with users with coding skills.
Pros
- Enables Productivity
- Inspires Innovation
- Helps Innovate
- Reliable
Please tell us why you think this review should be flagged.
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