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Mailchimp Logo
Intuit

Mailchimp

Composite Score
8.7 /10
CX Score
8.8 /10
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In Partnership With SelectHub

Claim Software
Mailchimp
8.7 /10

What is Mailchimp?

MailChimp is a marketing and commerce platform with all the tools you need, all in one place. Even if you don’t know the first thing about marketing — MailChimp provide world-class technology and support to help your business launch, build, and grow to meet your one-of-a-kind vision.

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Awards & Recognition

Mailchimp won the following awards in the Email Marketing category

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Mailchimp Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Mailchimp.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

92 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Mailchimp?

2% Negative
8% Neutral
90% Positive

Pros

  • Reliable
  • Respectful
  • Acts with Integrity
  • Performance Enhancing

Feature Ratings

Average 84

Email Delivery

89

Campaign Management

86

Basic Reporting and Analytics

85

Email Templates

84

Contact Database

83

Auto-Responders

83

Mobile Optimized

83

A/B Testing

83

Segmentation

83

SPAM Compliance

83

Surveys and Polling

82

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Business Value Created

84

Usability and Intuitiveness

83

Ease of Data Integration

82

Quality of Features

82

Ease of Customization

81

Ease of IT Administration

81

Breadth of Features

81

Product Strategy and Rate of Improvement

80

Availability and Quality of Training

80

Vendor Support

77

Mailchimp Reviews

mounami L.

  • Role: Human Resources
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2024

Good Product but bit pricey

Likeliness to Recommend

6 /10

What differentiates Mailchimp from other similar products?

Mailchimp stands out for its user-friendly interface, robust automation, strong integration options, and scalable pricing, making it ideal for small to medium-sized businesses looking for an all-in-one marketing solution.

What is your favorite aspect of this product?

My favorite aspect of Mailchimp is its user-friendly interface combined with powerful automation tools. It makes creating, managing, and optimizing email campaigns easy, even for users without technical expertise.

What do you dislike most about this product?

One of the main drawbacks of Mailchimp is its pricing structure, which can become expensive as your subscriber list grows or if you need advanced features. Additionally, some users find its reporting tools limited for more detailed analytics and wish for more advanced customization options in automations.

What recommendations would you give to someone considering this product?

If you're considering Mailchimp, here are some key recommendations: Evaluate Your Needs: Assess whether Mailchimp's features align with your business goals. It’s ideal for small to medium-sized businesses but may be limiting for more complex marketing needs. Start with a Free Plan: Test out Mailchimp's free plan to understand its basic features, automation capabilities, and ease of use before committing to a paid plan. Consider Scalability: Keep in mind that as your subscriber list grows, the cost of Mailchimp can increase significantly. Make sure the pricing aligns with your budget as you scale.

Pros

  • Efficient Service
  • Effective Service
  • Respectful
  • Fair

Alex W.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2024

MailChimp is great for campaigns

Likeliness to Recommend

10 /10

What differentiates Mailchimp from other similar products?

Overall, the email sending platform is exceptional, its interface is intuitive, making it easy to learn and use, even for those who have no prior experience in digital marketing, one of the aspects that I appreciate the most is the ability to send test emails to multiple recipients which makes it easy to obtain valuable feedback before mass sending, this feature allows you to adjust and improve the content based on the opinions received, resulting in more effective communications, additionally, the platform has a fairly large library robust. Having access to various templates and strategies has significantly optimize our marketing campaigns.

What is your favorite aspect of this product?

It is essential to have an updated list of contacts that allows us to maintain fluid communication with our clients, business partners and team members, something that MailChimp provides us with security. This practice not only makes it easier to track our interactions, it also strengthens the long-term relationships, in addition it is important to offer the functionalities mentioned above at a competitive price, this will ensure that the services are accessible and attractive to new and old users, thus promoting their loyalty and satisfaction, on the other hand it's essential to provide detailed info about the performance of our campaigns.

What do you dislike most about this product?

It would be highly beneficial if the tool or campaign manager we use could offer the option to configure an annual or even longer schedule, which would allow us to plan ahead and better manage our time, it would also be ideal to be able to mark exceptions for days important holidays in a simple way, thus avoiding sending newsletters at inappropriate times, and I have noticed that the "Keep me logged in" function on the platform does not seem to be working correctly, at least in my case, and this functionality is crucial for facilitate continuous access without the need to return to enter credentials repeatedly, which can be frustrating.

What recommendations would you give to someone considering this product?

Normally, if you have a large audience that requires inclusion or exclusion, it can be difficult to track in Mailchimp, but if you have some knowledge of this type of programs, there is no problem, this software can facilitate better segmentation and organization of data, allowing a more efficient monitoring and ensuring the necessary confidentiality in sensitive situations.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Thando M.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2024

Fantastic Product

Likeliness to Recommend

8 /10

What differentiates Mailchimp from other similar products?

MailChimp is free and easily syncs your contacts.

What is your favorite aspect of this product?

The easy templates.

What do you dislike most about this product?

Nothing I enjoy this product.

What recommendations would you give to someone considering this product?

This is such an easy and convenient for a startup, it's cost-effective, has great templates, and is easy to monitor your campaigns.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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