ChatGPT Logo
ChatGPT Logo
OpenAI

ChatGPT

Composite Score
9.0 /10
CX Score
9.3 /10
ChatGPT
9.0 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

99 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

1% Negative
3% Neutral
96% Positive

Pros

  • Helps Innovate
  • Saves Time
  • Continually Improving Product
  • Enables Productivity

Feature Ratings

Average 86

Vendor Capability Ratings

Average 82

ChatGPT Reviews

Jeya S.

  • Role: Consultant
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Dec 2024

"Fantastic product!"

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

ChatGPT is easy to use and handles a wide range of tasks really well. Its ability to understand and respond naturally makes it stand out from other tools.

What is your favorite aspect of this product?

My favorite aspect of ChatGPT is its ability to provide clear, natural, and helpful responses across a wide variety of topics

What do you dislike most about this product?

Sometimes, ChatGPT performance is slow or misunderstand context, which can be frustrating in more complex queries.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Cagla K.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2024

Amazing tool to be productive!

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

Chatgpt stands out with its conversational tone, contextual understanding, and ability to simulate dynamic human like interactions. Its versatility for tasks ranging from creative writing to technical problem solving surpasses many similar AI products. Additionally, its adaptability across industries and use cases makes it a preferred tool.

What is your favorite aspect of this product?

The best part about Chatgpt is its ability to provide insightful, context aware responses quickly. Whether brainstorming, simplifying complex topics, or assisting with creative projects, it consistently delivers high-quality assistance. Its easy accessibility and intuitive interface are also a big plus.

What do you dislike most about this product?

The limitation in handling long-term memory across sessions can be frustrating, as users need to reintroduce context. Additionally, occasional inaccuracies in technical fields or when addressing niche queries highlight room for improvement in knowledge depth and consistency.v

What recommendations would you give to someone considering this product?

If you’re looking for a versatile assistant for personal or professional use, Chatgpt is an excellent choice. However, approach complex technical topics cautiously, as double checking outputs may be necessary. Pair it with other tools for specialized tasks to maximize its utility.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity
  • Efficient Service

Macie M.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Dec 2024

Game-changing for Daily Tasks

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

What constantly amazes me with ChatGPT is its ability to do just about anything, which makes my life so much easier, in and out of the workplace. We previously used Anyword, and it felt more limited in its capabilities. With ChatGPT, you can give it prompts that you haven't fully thought through but it will still understand the direction you're trying to go in. I think it is just so smart on its own and it makes things so much more efficient.

What is your favorite aspect of this product?

I love being able to upload files to give it context when giving it a prompt. That allows it to understand what I'm asking for on a whole new level.

What do you dislike most about this product?

Sometimes it doesn't understand what I'm aiming for no matter how detailed I get. Like, I'll thoroughly explain that I need it to generate social captions for ALL 40 rows in a spreadsheet, and it will give me 1-20 and say something like "let me know if you'd like a fully-expanded list of all the rows", when that's what I asked it to do in the first place. Sometimes it can just be finicky like that.

What recommendations would you give to someone considering this product?

I highly recommend it. Even without the premium version, it can make your workday more efficient in ways that will shock you.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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